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EVALUATION OF QUALITY IN RAILWAY TRANSPORT

Nedeliaková Eva, Sekulová Jana


 

Rok vydania:2016
Fakulta / útvar:FPEDaS
Typ publikácie:Vedecká monografia
Väzba:Pevná
Počet strán:58

Materiálové číslo: 401440
ISBN: 978-554-1272-6
skladom50+

Cena: 8.00 EUR s 10% DPH

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Improving the quality of service in terms of railway passenger transport is a difficult process due to the amount of necessary interconnection of the  processes carried out with a view  to maximize the benefit for the customer.  Continuous improvement of quality has been  an ongoing and never-ending process because customer requirements are varied and change over time. Effective measurement of services quality cannot be bound only to a particular point in time, but it is necessary to ensure continuous monitoring  of quality throughout the process of servicess provision. Dynamic models, which are shown in this scientific monograph, represent a modern trend in quality management. Models follow the procedural character of the provided services that are unique, unrepeatable and constantly changing.

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