EVALUATION OF QUALITY IN RAILWAY TRANSPORT [Nedeliaková Eva, Sekulová Jana] | edis.uniza.sk

EVALUATION OF QUALITY IN RAILWAY TRANSPORT
Nedeliaková Eva, Sekulová Jana

EVALUATION OF QUALITY IN RAILWAY TRANSPORT

ISBNcena v €cena v Sks 10% DPH
978-554-1272-68.00241.01

zaradenie publikácie: Študijná literatúra

roky vydania: 2016

Anotácia

Improving the quality of service in terms of railway passenger transport is a difficult process due to the amount of necessary interconnection of the  processes carried out with a view  to maximize the benefit for the customer.  Continuous improvement of quality has been  an ongoing and never-ending process because customer requirements are varied and change over time. Effective measurement of services quality cannot be bound only to a particular point in time, but it is necessary to ensure continuous monitoring  of quality throughout the process of servicess provision. Dynamic models, which are shown in this scientific monograph, represent a modern trend in quality management. Models follow the procedural character of the provided services that are unique, unrepeatable and constantly changing.

Z obsahu

Contents

INTRODUCTION

1.   QUALITY OF SERVISE AND REALNTED TERMS


      1.1   QUALITY EVALUATION IN TRANSPORT SERVICES

      1.2   IMPACT OF TECHNIQUE AND TECHNOLOGY FOR QUALITY IN TRANSPORT SERVICES

2.   CURRENT STATE OF DYNAMIC MODELS IMPLEMENTATION IN SLOVAKIA AND ABROAD

      2.1   CURRENT STATE IN SLOVAKIA

      2.2   CURENT STATE ABROAD

3.   DYNAMIC MODELS APPLICATION IN CONDITION OF RAILWAY PASSENGER TRANSPORT


      3.1   MODEL RAYMOND FISK

      3.2   MODEL LEONARD BERRY

     3.3   MODEL STAUSS AND NEUHAS

     3.4   SOFTWARE SOLUTION FOR DYNAMIC MODELS

     3.5   REVIEW OF DYNAMIC MODELS ASSESSMENT IN RAILWAY TRANSPORT CONDITIONS

CONCLUSION

LITERATURE




Dynamické modely kvality služieb

Dynamické modely kvality služieb

Eva Nedeliaková, Jana Sekulová
11,50SKLADOM

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